riteSOFT Support

Error: "riteSCAN License Syspro Company not found"

This error occurs when riteSCAN is licensed for a Company Name that is not found in the SYSPRO license.


In the following example, riteSCAN is licensed for company "Acme Supply Co" as shown in the riteSCAN Administration application, System Information tab:



However, "Acme Supply Co" is not a valid company in the SYSPRO XML License file as shown below.


To resolve this error, riteSOFT Support can update the riteSCAN license to one of the valid Company Names from your SYSPRO license file. Please provide Support with the company name to use. The company name is case and punctuation sensitive, so if possible, it is best to copy the exact text from the XML License file and paste it into your email to Support.




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