riteSOFT Support

Error - "Could not establish connection to network."

  1. On mobile devices, first ensure that your wifi is configured properly and is enabled.
  2. If the device is docked, remove it from the dock. Some devices disable the wifi connection while docked.
  3. Open a web browser on the device and try to navigate to any web page. If this fails, you have a wifi configuration issue.
  4. At the riteSCAN login page, try replacing the server name with the IP address of the server. If this resolves the issue, you have a DNS issue. Your IT department should investigate this issue.
  5. In a web browser, try to navigate to the riteSCAN Web Service address using just the servername:port such as "sysproserver:8300". The page should load as shown here:

  6. Ensure that the Network Settings are set to "My Work Network". On a Windows Mobile device, these settings are found under: Settings -> Connections -> Connections -> Advanced -> Select Networks -> both drop downs should be "My Work Network"
  7. Ensure that "My network card Connects to" is set to "Work". On a Windows Mobile device, this setting is found under: Settings -> Connections -> WiFi

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