riteSOFT Support

Error - "License user count exceeded"

This error is caused by leftover references to ".cred" files on the riteSCAN server in the "SystemManager.xml" file. When a user logs in to riteSCAN, a "cred" reference is created in this file which points riteSCAN to a .cred file in the users directory. The existence of this reference uses up an open license seat in riteSCAN. When the operator logs out of riteSCAN, the cred reference and .cred file are removed, freeing up a license seat.

In some cases, orphaned cred references may occur such as when the application is closed suddenly due to a hard reset or dead battery on a handheld device.

NOTE: Also verify that the "Allow multiple logons" setting in riteSCAN Administration is not checked:

To view user's who are currently consuming a license seat, open the riteSCAN Admin application and click on the Manage Logins tab.

To resolve this error:

Option 1: Upgrade to riteSCAN Version or higher:

The latest release of riteSCAN will automatically clear orphaned logins without user intervention. riteSCAN Downloads

Option 2: Follow the steps below for your version of riteSCAN:

For riteSCAN Version through

Open the riteSCAN Administration Application and navigate to the Manage Logins tab, look for any entries for "Unknown User" and click Remove Logon.

For all prior versions (this process can also be followed for newer versions as an alternative to the above procedure):

1. Have everyone log out of riteSCAN.

2. On the server, delete or rename the following files if they exist: 

  • C:\Program Files (x86)\riteSOFT\riteSCAN Web Service\App_Data\SystemManager.xml
  • C:\ProgramData\riteSOFT\SystemManager.xml

3. Have everyone attempt to log back in.

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