If encountering Errors or Exceptions specifically on the SYSPRO Mobile Warehouse Android App, check the log file in this location for matching errors and send them to riteSOFT Support.
By Default the log file is in the path below on the SYSPRO Mobile Warehouse Server. However, if SYSPRO Mobile Warehouse was installed to a different location than the default location it will be in the custom location that it was installed to.
C:\Program Files\riteSOFT\SYSPRO Mobile Warehouse\App_Data\Mobile
Some Notes about the logging and what is being logged
- If the App hangs and gives the option to Wait or Close it, these issues will probably not be logged.
- The Exception Logger starts as soon as the app loads and will log to the local filesystem on the Android device and send exceptions to the Server every minute.
- We build up a short cache of exceptions so we are not continuously logging exceptions one by one.
- Upon startup or every 24 hours both MAUI and the Server will delete old logs from the filesystem if the directory exceeds 50MB.
- Additionally this only occurs before an exception is being logged. i.e.: If an exception hasn't been logged in 25 hours, the next time an exception is logged, we will try to delete old files.
- When an Unhandled Exception occurs, we immediately log all exceptions in the cache to the local filesystem and send them to the Server.